Choosing the right size is simple.
On each product page, you will find the size worn by the model, along with her height, to help you visualize the fit.
For extra confidence, our website includes a measurement-based size assistant, allowing you to enter your own measurements and receive a personalized size recommendation.
Our team is always available to assist you before and after your purchase.
Shop with complete peace of mind.
You have 14 days from delivery to exchange your order for another design, size, or item of your choice.
Prefer store credit instead? You can choose a gift card and use it toward a future purchase.
Once your return request has been approved, simply send your package back to our Barcelona showroom following the return instructions provided.
Orders are dispatched from our Barcelona Showroom via UPS Express.
Order before 4PM and your piece will leave our Barcelona showroom the very same day, carefully prepared in KE’s signature packaging.
Estimated delivery times:
• Spain: 24 hours
• Europe: 24–48 hours
• Other European destinations: up to 3 business days.
All shipments are fully tracked, insured, and handled with priority care.
All payments made on our website are processed through secure and encrypted payment systems.
We work exclusively with trusted international payment providers, including Visa, Mastercard, PayPal, and Stripe.
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Yes. We deliver worldwide with trusted express carriers.
• From Barcelona showroom: UPS or FedEx — 24–48h in Europe, 3–5 days worldwide.
• From Tangier atelier: DHL Express — 2–4 days worldwide.
Every order includes tracking, insurance, and KE’s signature packaging.
Our refined cut is designed to flatter every silhouette.
If you don’t feel it fits as expected, you have 30 days to exchange it by sending it to our Barcelona showroom.
We can even provide you with the return label for your convenience.
All of our designs may allow adjustments before shipment, including sleeve length, dress length or specific details.
Simply leave your request in the order notes at checkout and our team will carefully review your piece before preparation.
Each Kaftan Elegance piece comes with its matching belt and is delivered in a custom protective cover, crafted to preserve its elegance.
Our designs speak for themselves, crafted with the finest fabrics and distinctive details. In many of them you can also watch exclusive close-up videos to perceive their perfection and uniqueness. With KE, quality is never in question.
